FAQ

Some of the most Frequently Asked Questions:

I offer Free Shipping with tracking on all domestic US orders via USPS Ground Advantage.
I ship internationally to these countries:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.
If your country is not listed, you can purchase through my Etsy shop: kimrostudio.etsy.com
For international orders, the buyer is responsible for shipping and any duties/customs/VAT fees, if applicable.
If you'd like to upgrade your shipping to a faster service, please reach out to me, and we will find a solution that works for you. :-)
Each order is custom made especially for you and I do my very best to see that your items are shipped out as quickly as possible (1-2 business day). I ship all orders via USPS so please allow for adequate shipping time. Once the package leaves my hands, I have no control over the speed in which it arrives to you.

If there is an issue with your order, please reach out to me directly - my ultimate goal is for you to be delighted with your order & experience.
I offer returns/refunds if a customer is unhappy with their order. Here are some examples where a return/refund might be desired:

Your item has arrived damaged during shipping.
The postal system has lost your package and/or it has not arrived after 4 weeks of being in transit.
You're unhappy with your item and seek a refund.

If a customer seeks a refund, they would need to ship the item back to me, & once received, I will issue a full refund. Cost of return shipping is at the buyer's expense.
If a package is returned to me as undeliverable, or has been lost by USPS, I am more than happy to re-send the order, or offer a full refund if the customer prefers.

Yes! All of my art prints & greeting cards are made with 100% cotton papers (tree-free), except for those utilizing metallic foil detailing.
It's really important to me that my business be as eco-friendly as possible, and part of that process is letting you know what to do with the shipping materials you receive with your orders. Below is a list of the shipping materials I use for various order types:
*All My Shipping Materials are Plastic-Free and Curbside Recyclable*

All of the appropriate recycling information will be included on a note in your order for easy reference.

Yes! Just reach out to me with info about which item you’re interested in customizing and I’ll respond ASAP.
*However, I am not currently open for commissions of brand new artwork.

I work mainly in traditional mediums such as ink, gouache, watercolor, colored pencil, acrylic, and graphite, but I also love creating digital art too. I used to work in oil paint years ago, but I’m happier using mostly water-based materials these days because oils require a lot more setup/precautions to make sure your health is not affected with long term use.

Yes! I attended Laguna College of Art & Design and graduated with a Bachelors degree in Illustration and Fine Art in 2010.